FAQ
With our standard shipping, you will receive your glasses within 5-7 business days after shipment.
If you need them faster, you can have them rush shipped (2-3 business days) with express shipping.
Yes, you can. Calisto now offers a ‘Collect in Store’ service in 30 Flagship stores. After placing the order you can email Calisto Customer Service for store pick-up. You will be notified by email when your order is ready for pick up. You can also benefit from free fittings and adjustments when you visit.
The ‘Collect in store’ service is completely free. Standard shipping lead time may vary.* Please remember that once your order is delivered in store and ready for pick up, you will have up to 14 days to collect it.
Returns are only allowed under the following circumstances:
- The wrong item has been received.
- Item was received in a damaged or defective state.
- Frame size of the item does not fit. (Domestic orders only)
We reserve the right to reject any return deemed unfit or unreasonable.
To request a return, please email customerservice@calisto.co within 7-days of receiving your order, to notify us of your return. In the event the item received is damaged or defective, take a picture emphasizing the damage/ defect and include it with your email.
All returns must be complete with seals intact, packaging, documentation, accessories as well as packing slip and proof of purchase. If a return is damaged during delivery due to inadequate or insecure packaging, your return request will be rejected.
Once your return is received, you will be notified via email that we have received your return. We will carry out an evaluation and you shall be similarly notified of the success or failure of the return.
If your return is approved, then it will be processed within 10-working days. (excluding Saturdays, Sundays and public holidays. Depending on the situation, a replacement will be sent out to you at no additional cost or a refund in the form of store credit will be initiated.
Please note that calisto.co will not be responsible for any costs associated with shipping of returns and that shipping costs are non-refundable. If you do not wish to incur any shipping cost you may contact our customer service for alternative methods.
For frames that do not fit, an exchange or store credit will only apply to the frame itself. The cost of prescription lenses are non-refundable. We advise all customers to ensure to select the correct size where applicable before confirming a purchase.
All returns must be sent via registered courier service to the following address:
La Calisto Sdn. Bhd.
G01, Block C, Damansara Intan,
No. 1, SS20/27, 47400, Petaling Jaya,
Selangor D.E.,
Malaysia
If you would like to reach us by phone, you may do so at the following number: +60 12 245 2138
Customer service email: customerservice@calisto.co
Yes, We have 30 Flagship Stores on Different Location in Malaysia. You can find them online or press the Store Locator button in the Menu Bar. Can't wait to see you there.
You can reach us easily, Simply email us customerservice@calisto.co . We shall be happy to assit you.
